WW6026 - Operations Manager - (Contract) - Eastern Health, HIS Marrondah Hospital, Ringwood East, VIC

  • Operations Manager – Health Information Services (temporary full-time maternity relief position)

If you seek variety in your work day, have a desire to actively contribute and wish to further your career in staff management, join us at Eastern Health.

We are currently recruiting for a motivated and engaging individual for the position of Operations Manager Health Information Services (HIS), Maroondah Hospital and Yarra Ranges Health.

Work with a talented, innovative, and cross-disciplinary management team whilst responsible for the day to day management of Maroondah and Yarra Ranges Health HIS.

This position offers utilisation of leadership, operational and staff management skills. The successful candidate will require proficient planning and organisational skills, a commitment to continued service improvement, have the ability to work with staff at all levels, and demonstration of good interpersonal and communication skills is essential.

Responsibilities will include staff and performance management applying effective human resource strategies, monitoring workflow and allocation of resources to meet service delivery requirements and involvement in the development and implementation of processes and procedures to create consistency in service provision.

Responsibilities / Duties: 
  • Attain a detailed understanding of EH HIS processes to ensure achievement of service delivery requirements and to drive required change to improve outcomes.
  • Support the Managers Health Information by providing advice and implementing processes and procedures that create consistency in service provision,delivery and quality across EH HIS reducing discrepancies encountered by external stakeholders.
  • Ensure the availability of clinical records for patient care by ensuring HIS staff are aware of their responsibility and requirements and addressing barriers that impact on record provision.
  • Apply human resource management strategies to facilitate staff recruitment, selection, retention, supervision and exit in line with organisation policy and procedures and relevant state and federal legislation.
  • Develop, supervise, motivate, performance manage and support individuals and work teams.
  • Continually monitor work patterns within the departments and allocate resources to complete tasks and meet service delivery requirements.
  • Completion of clerical staffing rosters working in conjunction with other Operations Managers to attain efficiency in staff resources and workstation utilisation.
  • Provide support to staff in addressing concerns raised in the completion of their daily duties
  • Effective communication within HIS and with related departments and external EH staff.
  • Participation in the oncall roster.
  • Represent HIS on relevant internal and external committees as required
  • Identify ways to create efficiencies that reduce costs.
  • Actively monitor HIS performance through the review of KPIs collected internally.
  • Collation, analysis and reporting of CPF statistics related to staff achievements
  • Ensure appraisal and performance development plans are completed annually for each MH and YRH HIS clerical staff member.
  • Ensure completion of mandatory training of MH and YRH HIS clerical staff.
  • Ensure adequate training is provided to HIS clerical staff required to complete duties within HIS.
  • Actively self educate to keep abreast of relevant industry changes and advancements.
  • Assist with HIS achievement of required standards, regulations and legislation including National Quality Framework, Health Records Act and Public Record Office Standards.
  • Ensure privacy principals are followed at all times when devising and implementing processes and procedures
  • Participation in EH and local quality improvement activities
  • Actively audit processes and procedures to ensure they are compliant with HIS standards and provide feedback to assist in achievement service improvement.
  • Coordinate CPF quality and training activities for EH HIS.

  • Previous experience in Health Information Services
  • Possess good negotiation skills and conflict resolution skills
  • Ability to review own performance to enhance and improve in assigned duties
  • Ability to work closely with hospital administration, medical staff, health care professionals, and other hospital employees
  • Demonstrated planning and organisational skills
  • Commitment to quality improvement
  • Competency in utilising word processing, spreadsheet, presentation, database and web applications
  • Demonstrates behaviour that promotes team work
  • Has a co-operative and non adversarial communication technique
  • Demonstrated ability to learn and develop
  • Demonstrated effective and appropriate written, verbal, presentation and interpersonal communication techniques
  • Demonstrated ability to manage self and others in order to meet deadlines
  • Ability to work well with staff, at all levels
  • Able to identify problems and suggest a solution
  • Ability to work independently and to prioritise work requirements
  • Previously managed staff

  • Bachelor of Applied Science (Health Information Management) or equivalent
  • Eligibility for membership of Health Information Management Association of Australia
  • Knowledge of CMI


Kelly Lyngcoln
Manager Health Information; Health Information Services Maroondah Hospital.
Phone: (03 )9871 3638
Email: kelly.lyngcoln@easternhealth.org.au

Reference Number: 


Applications Close On: 
29 May 2017