WW6082 - Operations Manager Full-time) - Monash Health- Melbourne - (Various locations) -VIC

Monash Health are seeking an Operations Manager to join the Specialist Consulting and Health Information Services team. This role is responsible for managing and leading the Referral Management Department. The Referral Management Department are primarily responsible for the processing and screening of referrals, scheduling appointments, waiting list management and responding to consumer enquiries.

What’s in it for you?

You’ll be leading a specialised team and be part of a dynamic changing environment. You’ll also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay.

Responsibilities / Duties:

  • Manage referrals, appointments and other processes that support specialist consulting operations;
  • Comply with governing Department of Health & Human Services (DHHS) requirements;
  • Establish appropriate gateways and methods to effectively communicate with patients and providers;
  • Drive system and process improvements aimed to enhance the patient experience and the overall service delivery; and
  • Collaborate with a variety of stakeholders to facilitate and implement change


You are an accomplished leader and have a passion for people and systems. With tertiary qualifications in a relevant discipline, you have already built significant capability and you can readily demonstrate:

  • Effective people management experience;
  • An understanding of governing DHHS policies and guidelines; and
  • Ability to establish, review and implement new systems, processes and procedures;
  • Capability to implement and drive change to meet goals and requirements;
  • Proven facilitation, negotiation and interpersonal skills enabling effective stakeholder management;
  • Logical, analytical and lateral thinking ability.
  • Monash Health recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. Any offer of employment will be confirmed on the successful outcome of a Police Check. Should your application be successful to the next stage of our selection, you may be invited by email to participate in an on-camera interview to tell us more about yourself and your experience.


  • Experience in people and change management is desirable and an understanding of specialist consulting operations will be an advantage

Vicki Burton – Operations Director
Phone: 85723066
Email: vicki.burton@monashhealth.org
Reference Number: 28704

Reference Number: 


Applications Close On: 
25 July 2017