WW6096 - Manager, Health Information Access - (Temporary Full time) - Children's Health Queensland hospital and Health Services, South Brisbane, QLD



The position of Manager, Health Information Access will:

  • Manage and coordinate the processing and monitoring of all requests to access and release of patient information in accordance with relevant legislation & Queensland Health (QH) policies and to act as the Delegated Right to Information & Information Privacy (RTI & IP) Decision Maker for Children’s Health Queensland Hospital and Health Service (CHQ HHS).
  • Carry out the role of Privacy and Confidentiality Contact Officer (PCCO) for CHQ HHS.



Your Application
Please provide the following information for the Selection Panel to assess your suitability:

  1. A written response of no more than 2 pages addressing your ability to meet the requirements of the role listed under ‘How will you be assessed?’ and within the context of the ‘role and responsibilities’.
  2. Your current CV or resume, including two referees that can attest to your performance and conduct in the workplace. Referees should have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current/immediate/past supervisor. By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish for a referee to be contacted, please indicate this on your resume and contact the selection panel chair to discuss.

Responsibilities / Duties: 

You will fulfil the accountabilities of this role in accordance with the CHQ HHS core values and as outlined below.

  • Fulfil the accountabilities of this role in accordance with Queensland Health’s core values, as outlined above.
  • To act as the Delegated Right to Information & Information Privacy (RTI & IP) Decision Maker for Children’s Health Queensland HHS.
  • Ensure all applications for access under RTI, IP, Administrative Access, Motor Accident Insurance Act, the Personal Injuries Proceedings Act, Evidence Act, Notices of Non-Party Disclosure and other statutory mechanisms for CHQ HHS are properly interpreted and processed in accordance with the relevant legislation and Queensland Health policies including access deadlines.
  • Act as the Privacy and Confidentiality Contact Officer (PCCO) which includes keeping abreast of legislative changes and privacy standard updates.
  • Provide advice in relation to health information access to the Director HIS, Executive and other staff of Children’s Health Queensland.
  • Development and maintenance of CHQ HHS procedures relevant to the role.
  • Provide a contact point at a high level of liaison with senior officers of the QH’s Legal Unit and other Government agencies including Department of Child Safety and Queensland Police Service.
  • Management of Court ordered and statutory requests relating to subpoenas, and summons to ensure compliance with relevant legislation and Court Rules.
  • Provision of information related to RTI & IP decisions requested for external review by the Information Commissioner.
  • Manage and coordinate responses to requests from the Queensland Police Service for the service of search warrants and the provision of statements or clinical records for coronial investigations.
  • Manage and coordinate responses to requests from the Office of Health Ombudsman.
  • Adhere to HHS and government policies and privacy legislation guidelines to ensure any release of information does not jeopardise ongoing patient care or consumers’ personal privacy or expose Children’s Health Queensland to potential risk.
  • Provide education to Children’s Health Queensland HHS staff in relation to management of requests for information and access to health information.
  • Manage staff according to the approved HRM framework including recruitment, counselling, training, performance planning and management.
  • Demonstrated operational planning skills and the ability to manage statistics and reporting of Key Performance Indicator’s to senior management with innovative solutions to improve service delivery.
  • Other duties as delegated by Line Manager.
  • Comply with the requirements of workplace health and safety, equal employment opportunity and anti-discrimination practices and behaviour in the work environment.


Essential: 

You will be assessed on your ability to demonstrate the following key attributes against our values. Within the context of the ‘Your Role and Responsibilities’ described above, the ideal applicant will be able to demonstrate the following:

  • A comprehensive working knowledge of the Hospital and Health Boards Act 2011, Right to Information/Information Privacy Act 2009 and an ability to interpret and understand the large range of other Acts and Regulations which impact on RTI/IP decision making with specific relevance to paediatrics and young people.
  • High level of verbal and written communication skills to enable effective interaction in relation to the provision of access to information to patients, solicitors and other legal representatives and other members of the public where diplomacy, integrity, tact and discretion is required.
  • High level of interpersonal skills to enable effective interaction and liaison with all levels of medical, nursing, allied health and administrative staff from Children’s Health Queensland HHS, Queensland Health and it’s Hospital and Health Services, Government Departments, including the Office of the Information Commissioner (Qld) and other private facilities in relation to access to information through RTI/IP Act 2009 and other legislative mechanisms.
  • Well developed ability to risk assess personal health information and identify potential risks to the organisation.
  • Demonstrated high level of responsibility, initiative and organisation skills and the ability to prioritise work commitments to achieve quality, accurate outcomes within strict defined deadlines.
  • Demonstrated ability to work effectively and efficiently in a team environment on tasks of significant sensitivity.
Enquiries: 

Deborah Jeffers
Director – Health Information Services
Telephone: (07) 3068 5741
Email: Deborah.Jeffers@health.qld.gov.au

Applications Close On: 
7 August 2017